1. We respect your privacy
(a) Mummabilities respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) "Personal information" is information we hold which is identifiable as being about you.
2. Collection of personal information
(a) Mummabilities will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
(a) Mummabilities may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) Mummabilities may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Mummabilities, www.mummabilities.com.au, its customers or third parties.
(d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to Italy.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
(a) Mummabilities is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org. (b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 6 Osmium Lane, Hope Island, Queensland, 4212. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
(a) When you visit our website
When you come to our website (www.mummabilities.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(c) Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Mummabilities is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Approved by Signature
Full Name: Tarryn Grobbelaar
Date: 6th January 2021
TERMS & CONDITIONS
By using our website and purchasing goods displayed on our website, you acknowledge that you have read and agree to the following conditions;
If you do not agree with the these conditions and the information above, please do not use our site.
The nature of handmade Easy Up shoes
All Easy Up shoes are handmade by Easy Up (CESARE DIOMEDI snc.) Slight variances may occur in shape, size, photographic representation and colour.
Colours may appear different on your device/screen. Please take care when verifying your size, by following the measurement instructions and seek professional advise from your orthotist, should you require this.
Shipping, payment & pricing
The supplier sends shoes via Fedex International Courier, however an alternative courier company may be used if necessary.
Full payment is required to confirm orders (via email or Paypal).
Standard ETA is estimated at 21-30 days. As soon as Mummabilities has received dispatch confirmation with an ETA, this is then sent on to the customer.
Shoe prices differ per size: Kids EU 20-28, EU29-35, EU36-43 & EU44-47, Women's EU35-42 & 43-46 and Men's 39-42 & 43-46.
Prices are subject to change due to EUR/AUD exchange rate.
A flat rate handling fee is charged per order (per client).
Shipping is charged per pair.
Each pair of EASY UP shoes are custom made. Production times vary between 21-30 days + postage time. There may be further delays due to COVID-19.
Shoe prices vary depending on lining, sole and heel selected.
Perforated lining & Standard EVA Outsole Flat heel - are included in the Children's range shoe price.
Plain (full) lining & Standard EVA Outsole with Rolling heel - are included in the Adult's range shoe price.
Orders will only be processed once full payment has been received/remittance received.
You will receive confirmation once your order is confirmed in accordance with your email address provided.
Confirmation will then be sent when your goods have been dispatched, this will include your Tracking Number and ETA. In most instances, a signature will be required on acceptance of delivery.
Returns & Refunds
If your shoes arrive broken or damaged, please notify us in writing and attach photos of the damaged item within 48hrs of receiving the goods or signing for the goods. This will be shared with the manufacturer for their response and rectification advice in terms of replacement or resolution.
Prior to a refund being given, we may ask for the item to be returned to us in its entire original packaging for inspection - in this case we will send you a postage paid label.
In accordance with Consumer Law, we do not offer an exchange or refund for change of mind, incorrect product choice or slight variations in leather/fabric/colour.
A refund may be provided at our discretion for the original amount paid, less the fees and charges associated with the purchase.
Please choose carefully and if in doubt, prior to purchasing, please contact us via email at email@example.com so we can provide you with more information and/or photographs.
If your product is faulty and fails to meet a consumer guarantee - i.e. it does not do what was advertised on the website, it is not fit for its intended use or there is evidence of a true manufacturing fault, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.
We do not accept: Incorrect product choice, Incorrect colour choice or slight variations, misuse of the product in any way that causes a fault or problem with the product, did not follow recommended care or use instructions.
All views expressed on this site are my own and do not represent the opinions of any entity whatsoever with which I have been, am now, or will be affiliated.
All images displayed on this website are owned by Mummabilities/Easy Up (unless referenced otherwise) and cannot be copied or reused for commercial purposes without our written consent.